Your acceptance of this agreement is required to enroll in online banking.  Please read the entire agreement before completing your enrollment.

This Online Banking Agreement (the "Agreement") is entered into between First State Bank and the undersigned customer of the Bank, who hereby enrolls in this online banking product. The customer is referred to in this Agreement as "you" or "your". The Bank is referred to in this Agreement as "Bank" “FSB”, "we", "us", and/or "our". 

These communications will be provided to you utilizing one or more of the following formats: posting a notice on our website, by email, or by delivering a secure message to your online banking inbox which will be accompanied by an email to notify you of the availability of a new secure message.  Any such message and / or posting may contain a Portable Document File (PDF) and will be considered to have been received by you within 3 calendar days regardless of whether or not you have logged into online banking during that time frame.

In order to provide electronic disclosures, a current e-mail address is required.  It is your responsibility to provide us with the correct contact information including your e-mail address.  You may change your email address within online banking under the “user options” link.  You can also update your e-mail address by calling the phone number above or mailing the address above.   Do not send confidential information to us through e-mail.

Additionally, you confirm that you have the ability to open PDF formatted files.  If you receive a communication and are unable to read it for any reason, you are responsible for notifying the Bank so that the issue can be resolved or paper copies can be sent. In any case you have the right to request a paper copy of any communication provided in electronic form at no cost to you.  Please contact our Online Banking Department for these requests by calling the phone number above or mailing the address above.

You also have the right to withdraw your consent to receive disclosures electronically at any time by terminating your online banking account at no cost.  Instructions can be found under the heading Termination or Discontinuation below.

1. You can obtain the following account information:
   
   1. Certain account history for the current and previous statement cycles.  You may also export this information directly to your computer through such formats as:
      
      1. Quicken or QuickBooks
      2. Microsoft Money
      3. Microsoft Excel
   2. Interest information on your interest-bearing deposit accounts and loan accounts.

   3. Account-related information such as the current balance on accounts, loan payment amounts, payment due dates and certificates of deposit maturity dates.

2. One time or recurring fund transfers between your FSB accounts:
   
   1. Transfer funds from checking or savings to checking or savings

   2. Make loan payments via transfer from checking or savings

3. Secure Messaging
   
   1. For sending secure non-urgent communications to the Bank

Note:  You should not rely on secure messaging for time-sensitive information such as reporting a compromised account credentials or when written notice is required.

• eStatements
• eAlerts
• Mobile Web Banking
• Bill Pay
• PFM -  Personal Financial Manger
• Mobile App
• Mobile Deposit

On-demand transfers initiated through online banking prior to 6:00 P.M. CST on a business day will be posted to your account on the same business day.  Transfers initiated on Saturday, Sunday, a federal holiday or any other day the bank is closed for business will be posted the next business day.  On-demand transfers between FSB deposit accounts will memo post immediately for use. When you initiate an on-demand transaction you will be provided a confirmation number.  Please write down this number when you receive it.  It will help resolve any questions you may have concerning your transaction.

You may also schedule one time or reoccurring transfers to auto initiate in the future.   Transfers scheduled to auto initiate will be deducted from your account at the end of the business day on which the transfer is set to be auto initiated.  If you direct the initiation of a transaction to occur on a day other than a business day, it will be initiated on the following business day.

1. Transfers from your savings account(s) or money market account(s) to repay any amounts owed to First State Bank.
2. Transfers made by mail, messenger, ATM or in person.

Once a savings account or money market account has violated the Regulation D limits, First State Bank will notify you and may convert the account to an account allowing unlimited activities.  Consult your account disclosures to review the fees applicable to your account.

You may decline changes by deactivating your online banking services (see Termination or Discontinuation section).  By using any of the Bank’s Online Banking features after the changes have been made or the effective date has passed, if applicable, you agree to be bound by the new terms and conditions.  We also reserve the option, in our business judgment, to waive, reduce or reverse charges or fees in individual situations. The exercise of this option by the Bank does not waive any right we have to assess future charges or fees under the terms of this Agreement.

The registration process and use of the Access ID and Password is a security procedure established by Bank to authenticate the identity of the person attempting to gain access. The security procedure is not designed for the detection of errors and we make no representation or warranty as to the security of the information. We may require you to change your Access ID and Password from time to time for security reasons. You should keep your Access ID and Password in a secure location. Any person having access to your Access ID and Password will be able to access FSB’s online banking service. With the Online Banking ID and Password, a third party will be able to use your Online Banking Service to add new payees to the Bill Pay Service. YOU ARE RESPONSIBLE FOR SAFEGUARDING YOUR ACCESS ID AND PASSWORD. PROVIDING EITHER TO ANOTHER PERSON CONSTITUTES A GRANT OF AUTHORITY TO ACCESS YOUR ACCOUNTS UNDER REGULATION E (“REG E”).

(a) You agree to comply with the “Security Procedures” and any other Security Procedures Bank directs you to use, and you acknowledge and agree that the Security Procedures, including (without limitation) any code, password, personal identification number, user identification technology, token, certificate, or other element, means, or method of authentication or identification used in connection with a Security Procedure (“Security Devices”), constitute commercially reasonable security procedures under applicable law for the initiation of transfers and access to confidential customer information. You authorize us to follow any and all instructions entered and transactions initiated using applicable Security Procedures unless and until you have notified us, that the Security Procedures or any Security Device has been stolen, compromised, or otherwise become known to persons other than you or your representative(s) and until we have had a reasonable opportunity to act upon such notice. You agree that the initiation of a transaction using applicable Security Procedures constitutes sufficient authorization for Bank to execute such transaction notwithstanding any particular signature requirements identified on any signature card or other documents relating to your deposit account maintained with Bank, and you agree and intend that the submission of transactions and instructions using the Security Procedures shall be considered the same as your written signature in authorizing us to execute such transaction. You acknowledge and agree that you shall be bound by any and all transactions initiated through the use of such Security Procedures, whether authorized or unauthorized, and by any and all transactions and activity otherwise initiated by you, to the fullest extent allowed by law. You further acknowledge and agree that the Security Procedures are not designed to detect error in the transmission or content of communications or transaction initiated by you and that you bear the sole responsibility for detecting and preventing such error.

(b) You agree to keep all Security Procedures and Security Devices protected, secure, and strictly confidential and to provide or make available the same only to your authorized representative(s). You agree not to disclose or provide any Security Procedures or Security Devices to any unauthorized person. Where you have the ability to change or modify a Security Device from time to time (e.g., An Access ID or User Name), you agree to change Security Devices frequently in order to ensure the security of the Security Device. You agree to notify us immediately, according to notification procedures prescribed by us, if you believe that any Security Procedures or Security Device have been stolen, compromised, or otherwise become known to persons other than you or your authorized representative(s) or if you believe that any transaction or activity is unauthorized or in error. In the event of any actual or threatened breach of security, we may issue you a new Security Device or establish new Security Procedures as soon as reasonably practicable, but we shall not be liable to you or any third party for any delay in taking such actions.

(c) We reserve the right to modify, amend, supplement, or cancel any or all Security Procedures, and/or to cancel or replace any Security Device, at any time and from time to time in our discretion. We will endeavor to give you reasonable notice of any change in Security Procedures; provided that we may make any change in Security Procedures without advance notice to you if we, in our judgment and discretion, believe such change to be necessary or desirable to protect the security of our systems and assets. Your implementation and use of any changed Security Procedures after any change in Security Procedures shall constitute your agreement to the change and your agreement that the applicable Security Procedures, as changed, are commercially reasonable and adequate for the purposes intended.

The Bank will not solicit account information from you through e-mail.  Your private information such as account number, social security number, and online banking credentials will never be solicited by FSB.  If you receive e-mail communication asking for this type of data, you should not respond to the e-mail.  If you are the recipient of this type of e-mail and wish to file a complaint, we suggest contacting the following government sponsored website and follow their recommended procedures:  onguardonline.gov/filecomplaint.html.  The Bank may occasionally send you an informational e-mail regarding updated electronic banking features to enhance your internet banking experience.  Never Send Confidential Information via Email.

Except for those losses caused directly by Bank’s failure to exercise ordinary care or to act in good faith you acknowledge and agree that you are personally responsible for your actions while using the Online Service and agree to indemnify and hold us and our officers, directors, shareholders, employees, agents, and affiliates harmless from and against any and losses, costs, suits, damages, claims, liabilities and expenses of any kind that we may incur in connection with a third party claim or otherwise (including but not limited to reasonable attorneys' fees), in relation to your use of our online banking services or your failure to report required changes, transmission of incorrect data to Bank, or failure to maintain compliance with all laws, regulations, and rules, or by anyone using your account number or user credentials or your violation of this Agreement or the rights of any third party (including but not limited to privacy rights).  You agree to indemnify and hold Bank, its officers, directors, shareholders,

 employees , agents, and affiliates, harmless from and against arising from or related in any way to (i) any services performed in connection with this Agreement; (ii) Bank’s action or inaction in accordance with or reliance upon any instruction or information received from any person reasonably believed by Bank to be an authorized representative of you; (iii) your breach of any of your covenants, agreements, responsibilities, representations or warranties under this Agreement and/or (iv) your breach of applicable laws, rules or regulations.  Your obligations under this paragraph shall survive termination of this Agreement.

This Agreement and your use of First State Bank online services will be terminated automatically if your account(s) are closed or access to your account(s) is restricted for any reason.  The Agreement and your use of the Bank’s online banking services may be terminated at any time without prior notice due to insufficient funds in one of your accounts.  We reserve the right to temporarily suspend or terminate the Bank’s online banking services in situations deemed appropriate by us, at our sole and absolute discretion, including when we believe a breach of system security has occurred or is being attempted.  We may consider repeated incorrect attempts to enter your user code or password as an indication of attempted security breach.  Termination of the services does not affect your obligations under this Agreement with respect to occurrences before termination.

Your online banking credentials will expire after 365 days of inactivity.  If you do not log into your online banking account at least once every 365 days, your account may be deactivated.  In the event your account is deactivated, you will need to reenroll for online banking as a new user.

If you tell us within two (2) business days after you learn of the loss or theft of your online banking credentials, you can lose no more than $50 if someone used your online banking credentials without your permission.  If you do NOT tell us within two (2) business days after you learn of the loss or theft of your online banking credentials, and we can prove we could have stopped someone from accessing your online banking account without your permission if you had told us, you could lose as much as $500.

Also, if your statement shows transfers that you did not make, tell us at once.  If you do not tell us within sixty (60) days after the statement was mailed or made available to you, you may not get back any money lost after sixty (60) days if we can prove that we could have stopped someone from taking the money if you had told us in time.  If a good reason (such as a long trip or hospital stay) kept you from telling us, we will extend the time periods.  If you believe your online banking credentials have been stolen or that someone has transferred or may transfer money from your account without your permission, call

515-523-2721 or write us at First State Bank, PO Box 400, 215 N Division, Stuart, Iowa  50250.  You should also call the number or write this address if you believe a transfer has been made using the information from your check without your permission.

WE CANNOT ACCEPT NOTIFICATION OF LOST OR STOLEN USER CODES OR PASSWORDS OR UNAUTHORIZED TRANSFERS VIA E-MAIL OR SECURE MESSAGING.

We reserve the right to block your access to FSB’s online banking service to maintain or restore security to our web site and systems, if we reasonably believe your online banking credentials have been or may be obtained, are being used, or may be used by an unauthorized person(s).

1. If, through no fault of ours, you do not have enough money in your account to make the transfer.
2. If the money in your account is subject to legal process or other claim restricting such transfer.
3. If the transfer would go over the credit limit on your overdraft line.
4. Your computer, the software, phone lines, or the Bank’s computer systems were not working properly or were temporarily unavailable, and this problem should have been apparent to you when you attempted the transfer.
5. If circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions that we have taken.
6. If we have reasonable basis for believing that unauthorized use of your User Code,   Password, or Account has occurred or may be occurring; or you or we have terminated your online banking access or closed the account.
7. There may be other exceptions stated in our agreement with you.

1. Tell us your name and account number (if any).
2. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
3. Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days.

We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly.  If we need more time, however, we may take up to forty five (45) days to investigate your complaint or question.  If we decide to do this, we will credit your account within ten (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation.  If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account.

If a notice of error involves an electronic fund transfer that occurred within thirty (30) days after the first deposit to the account was made, the error involves a new account.  For errors involving new accounts, point of sale debit card transactions, or foreign-initiated transaction, we may take up to ninety (90) days to investigate your complaint or question.  For new accounts, we may take up to twenty (20) business days to credit your account for the amount you think is in error.

We will tell you the result within three (3) business days after completing our investigation.  If we decide that there was no error, we will send you a written explanation.  You may ask for copies of the documents that we used in our investigation.

You must be an authorized signer on all accounts in which business is transacted in order to be approved for online banking credentials.  By signing up for online banking you agree to be responsible for the online banking credentials for the business you are representing.   Online banking credentials should never be shared. You agree that sharing this information with others constitutes your authorization for any account transactions that occur any losses, charges, or penalties incurred as a result before you have notified us of possible unauthorized use and we have had a reasonable opportunity to act on that notice.

Telephoning is the best way of keeping your possible losses down.  You could lose all the money in your account (plus your maximum line of credit).

You are ultimately responsible for any unauthorized payments, transfers or other transactions performed on any account that are made by a user using the online credentials you or any other  administrators have provided, and that occur before you have notified us of possible unauthorized use and we have had a reasonable opportunity to act on that notice.

WE CANNOT ACCEPT NOTIFICATION OF LOST OR STOLEN USER CODES OR PASSWORDS OR UNAUTHORIZED TRANSFERS VIA E-MAIL OR SECURE MESSAGING.

We reserve the right to block your access to FSB’s online banking service to maintain or restore security to our web site and systems if we reasonably believe your online banking credentials have been or may be obtained, are being used, or may be used by an unauthorized perso(s).